RETURNS & REFUNDS

Changed your mind? We won’t hold a grudge.

We want you to love your Lost Saintz pieces. If something isn’t quite right, you can request a return within 14 days of receiving your order.

To start a return, submit a return request through your order or contact our team. Please don’t send anything back before your return has been approved. Once approved, we’ll send you the instructions you need.

THE RETURN RULES

To be eligible for a return, your item must be:

• Unworn and unused

• Unwashed

• In its original condition

• With original tags and packaging, where applicable

• Accompanied by your order details or proof of purchase

Items that show signs of wear, washing, damage after delivery, or alteration may not be accepted.

WRONG, DAMAGED OR DEFECTIVE?

That one’s on us.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible with your order number and a few clear photos showing the issue.

Once we’ve reviewed it, we’ll arrange the appropriate solution, which may include a replacement or refund.

In some cases, we may not require you to physically return a damaged or defective item. We’ll let you know what to do.

WRONG SIZE?

We know. Sometimes the fit just isn’t fitting.

If you ordered the wrong size, submit a return request and we’ll let you know what options are available.

Items must still meet our return conditions above. We strongly recommend checking the size guide before ordering, as sizing may vary between products.

REFUNDS

Once an eligible return has been received and approved, your refund will be issued to your original payment method.

Please allow some time for your bank or payment provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless your order arrived damaged, defective, incorrect, or otherwise required by applicable law.

RETURN SHIPPING

If you’re returning an item because you changed your mind, ordered the wrong size, or no longer want the item, return shipping costs may be your responsibility.

If the item arrived damaged, defective, or incorrect, we’ll provide the appropriate return instructions at no additional cost to you where applicable.

Never send a return to the address shown on your original package unless we specifically tell you to do so. Approved returns must be sent according to the return instructions we provide.

NON-RETURNABLE ITEMS

Some things just can’t make the journey back.

Unless required by applicable law, we may not accept returns for:

• Personalized or custom-made items

• Gift cards

• Final sale items

• Items that have been worn, washed, altered, or damaged after delivery

• Items returned outside the applicable return period

Any product-specific restrictions will be shown on the relevant product page where applicable.

EXCHANGES

Need another size or want something different?

Depending on the item and availability, we may offer an exchange, replacement, store credit, or ask you to return the original item and place a new order.

We’ll let you know your available options when your return request is reviewed.

LOST PACKAGES

If your tracking says your package has been delivered but you can’t find it, check around the delivery location and with anyone who may have accepted it for you first.

Still lost in the void? Contact us and we’ll help investigate with the carrier.

ONE LAST THING

Please contact us before returning anything.

Returns sent without authorization, sent to an incorrect address, or sent outside our return process may not be accepted or refunded.

Questions? Get in touch with the Lost Saintz team. We’ll help you figure it out.

Last updated: 28/06/2026