Shipping policy

SHIPPING POLICY

Last updated: August 2026

Every Lost Saintz piece is made once you order it — not pulled off a shelf. That means a little more care up front, and a little more patience on the back end. Here's exactly how it moves.

1. PROCESSING TIME

Orders are produced to order, so please allow 5–7 business days for your piece to be made before it ships.

This processing window is separate from shipping time — it's the time it takes to actually create your product.

During drops, restocks, or high-volume periods, processing may run slightly longer. We'll always aim to keep you posted if that's the case.

2. WHERE WE SHIP

Lost Saintz currently ships worldwide.

Shipping destinations, carriers, and delivery windows may be adjusted or limited to specific regions at our discretion as we grow — if that ever changes for your location, we'll make it clear at checkout before you order.

3. SHIPPING RATES & DELIVERY TIMES

Shipping costs and estimated delivery times are calculated at checkout based on your location and the shipping method selected.

Delivery estimates are just that — estimates, not guarantees. Once your order leaves for production and shipping, timing can shift due to carriers, customs, weather, or peak periods outside our control.

4. ORDER TRACKING

Once your order ships, you'll receive a confirmation with tracking information so you can follow it the rest of the way.

If tracking hasn't updated in a while or looks stuck, reach out — don't just wait it out.

5. MULTIPLE ITEMS, SEPARATE PACKAGES

If your order includes multiple items, they may be produced and shipped separately depending on availability and location. If your order arrives in more than one package, that's expected — not a mistake.

6. CUSTOMS, DUTIES & INTERNATIONAL ORDERS

For orders shipped outside the UAE, your order may be subject to import duties, taxes, or customs fees charged by your country. These are set by your local authorities and are the responsibility of the customer — they are not included in your order total or shipping cost unless stated otherwise at checkout.

7. INCORRECT ADDRESSES

You're responsible for entering complete and accurate shipping details at checkout. If a package is delayed, returned, or lost because of an incorrect or incomplete address, we'll help however we can, but we can't guarantee a free reship or refund in that case.

8. LOST, DAMAGED, OR MISSING ORDERS

If your order arrives damaged, or doesn't arrive at all within a reasonable window past the estimated delivery date, contact us as soon as possible. We'll look into it with the carrier and sort out next steps — a reship, a refund, or whatever makes it right.

Please hold on to your order confirmation and tracking details, as we'll need them to investigate.

9. QUESTIONS

This policy works alongside our Terms of Service and Returns & Refunds Policy.

If something about your order or shipment isn't covered here, reach out — we'd rather sort it directly than leave you guessing.

Email: lostsaintzco@gmail.com

STAY LOST. STAY SAINTLY.